FAQ


- How do I contact Emerald Roots? Please click here.

 

- What days are you open? We are open 7 days a week.

 

- What time do you open? We are usually online from 6:00 am until 10:30 pm but we are flexible and can fit appointments to suit you. 

 

- How do I enrol on a course? Please click here.

 

- Is there a limit on how many courses I can do? No, you can study as many courses as you like.

 

- Do you have a tutor in my country? Our tutors are online globally and/or face to face in York.

 

-  Do you offer emergency computer services? We always have staff online who can help you between 6:00 am - 10:30 pm. If you would prefer a call out appointment in York please let us know. Please email us at info@emeraldroots.net

 

- Do you offer discounts? Yes, we offer discounts for repeat customers, charities; we also send out special discounts with our newsletter.

 

- Do you have a price list? Please email us at info@emeraldroots.net to get a free quote.

 

- I can't find the course I'm looking for, please can you help? Yes, please contact us as we would be very happy to help; our expert tutors can create courses to suit you.

 

- How will I be assessed? You will get an initial assessment, this is to find out what you already know, your learning style and how we can help you achieve your goals. You will then work with your own personal tutor; this can either be in York face to face, or online globally. You will then take a personalised test to check your progression. Once you have passed the test, and both you and the team at Emerald Roots are happy with your progress, we will give you our certificate.

 

- What if I have another question? Please contact us, we are happy to help.